Move It Storage - Austin 620

Rented a uhaul for a kids project. Get there, and their systems were down. Vicente was AMAZING in working through the problem, getting me going, and was an absolute joy talking to. Made the small problem disappear which speaks volumes that the store is well run and customer centric.

nice and clean storage. Customer Service is even available during weekends. Some elevators are with no illumination at all. Should be an easy fix

Excellent tour by Paul. And he knew all detaiks of price and process off the top of his head

Great location. Easy access.

Exceptional staff, excellent facility. Cassandra was absolutely exceptional in getting us outfitted and set up for our multiple spaces and users.

This place was good until about 2-3 months ago, now under new management and everything is sooo "corporate". Very quick to take your money but slow (still haven't received) refund due to me. Moved out and kept getting billed a month later, with late fees!

Great facility with nice, helpful staff, decent access hours and prices. Other services (truck rental, shipping, and mailboxes) at the same location are very convenient. I hope the new owners keep it up. My only complaint is that there are no lights inside the individual rooms.

I called secured climate storage on my way from Ohio. They recommended a 10x20 climate controlled unit due to my pictures and wood furniture. They were so helpful, even gave me the phone number of movers to help me unload the penske truck. You can also leave your penske truck there, and it is done. No other trips to make when you are exhausted and stressed. Thanks to you all, and thanks to Lynn.

I called secured climate storage on my way from Ohio. They recommended a 10x20 climate controlled unit due to my pictures and wood furniture. They were so helpful, even gave me the phone number of movers to help me unload the penske truck. You can also leave your penske truck there, and it is done. No other trips to make when you are exhausted and stressed. Thanks to you all, and thanks to Lynn.

I don't have a storage unit here but I did take advantage of their USPS services since it's right next door and I don't have to drive 15-20 minutes to the nearest post office. The down side is that they only accept cash, at least for USPS outgoing packages. I'm not sure if it was temporary but they signs they had up didn't indicate a later date that they'd accept credit/debit cards. Also not sure if they only accept cash for FedEx outgoing mail. The service is good, the reps are friendly but the one helping me had to re-enter my addresses 3 times. I'll come back because of its convenient location.

It's relaxing to go to my storage unit after work...

Very professional and polite with sign up process. looking forward to using this storage company.

Staff were extremely professional, helpful and responsive. They took the time to help me figure out which was a best unit for my needs and even walked me over to make sure I could easily locate it. The location is clean and organized and very secure!

Best experience. Micaiah was so helpful and made the entire process easy. Pleasant environment.

Best experience. Micaiah was so helpful and made the entire process easy. Pleasant environment.

Initiation process quick and easy, very friendly service. Have used this facility in the past.

Excellent experience. Great customer service

Friendly staff, clean facility, dock high loading. Perfect match for me.

Secured Climate Storage is great. My move in experience was the best. The staff was so helpful in every aspect.

yay they now are open sundays!! great personal service!

Very friendly and helpful staff. They were nice to kids, too, which is always a good sign ;). We’ve used this facility before and we’re very satisfied.

I stop by here occasionally on my commute after work to ship packages and the staff are always helpful and nice to work with. The service is excellent.

I stop by here occasionally on my commute after work to ship packages and the staff are always helpful and nice to work with. The service is excellent.

Great office personnel, very helpful. Nice clean storage. Priced right!

Great office personnel, very helpful. Nice clean storage. Priced right!

really like this place, they have loading docks, push carts and even onsite bathrooms. the staff is super nice and the entire process was smooth. thank you secured climate storage!

I don’t do this often, but in this case, this review is deserved. The people at Secure Climate Storage are just AWESOME! This experience was no hassle, quick, and very professional. The rates are better than other facilities in the Austin, TX area, and the people and the cleanliness of the facility made the decision easy to make. I am very happy with our decision.

Nice people

Nothing but great things to say about this business and employees. Have rented two units and they are easily accessible, clean and very secure. The loading dock and varying size dollies make moving in and out a breeze. Great pricing and ample size units as well. Their team is friendly, helpful and kind.

Secured Climate Storage is the best storage facility I have ever rented from. I did a lot of comparison shopping before deciding that they were the best, and also the best price. The facility is always immaculately clean. Unlike other facilities I have used, there has always been moving carts available in the building. Thankfully no more wild good chases trying to find a cart to move my stuff. Loading docks are the right height for big moves, with surface level loading for small moves. Perhaps most important, I feel my precious stored items are safe. Their facility security looks state of the art. I also feel comfortable sending my family members because of the excellent security. I recommend them highly to my family and friends who need some extra storage space. Good management and great pricing make a huge difference.

This has been a great storage place. The staff is helpful. If you need storage this is the place!

We rented a storage space, post office box, and got moving supplies. The employees were not only friendly but kept us smiling and laughing, it definitely was an uplifting experience for a “not-so-fun” type of errand. Please visit them for their service and great extraordinary facilities. We’ve had other experiences and can say we would surely come back!

Convenient location with great services and friendly staff.

Hard to review something you've only been involved with for a few minutes. I think you need to hold your horses. Reservation online process was fast and easy. Also easy so far at the office, Matt was great, and super friendly. Owner must think this is California, prices are way too high.

terrific services

Their staff are very friendly and helpful each time I went there. A few even remember me by my name or recognize me. They provide great customer services who understands the need of their customers. I can ensure my packages and mails are safely stored until I pick them up. The facility is very accessible, clean, and you can get your mails with your own personal key to your mailbox 24 hours.

Facilities and staff are excellent!

Great facilities and location. Staff is very helpful and pleasant in their interactions. Highly recommend.

I've been using this place for a Private Mailbox for the past few years. I've always had great service.

I walked in and was received great service today. I don’t quite remember the guy name but he was good help (with only one hand) had me in and out. Thanks again

I have been renting a large storage unit here for about a year. The specific unit, and the entire property, is clean and well maintained. This includes multiple restrooms. The gated security system has never been inoperable to my knowledge. I have never seen any suspicious people on the property or felt like my belongings were not secure. I have never had any issues finding hand carts when I need one. The on-site staff has always been friendly, helpful, and courteous. The property is now under new ownership. They recently raised the rates about 10%. There are less-expensive facilities in the Four Points area. But I believe the convenience and quality of this facility is worth the premium. The only other minor negatives beyond cost are: - It is difficult to enter/exit the property from/to the far lane on 620, especially during rush hour; - Due to the large number of moving trucks that park on the property, it is sometimes, but rarely, difficult to find a parking space near the building where my storage unit is located. I recommend this property. Closer to 4.5 Stars.

This review is for all those who have to make a move at short notice or if you procrastinate. First, the new website absolutely rocks!! It's a genius design that covered pretty much everything, and purchasing a unit was the fastest I've ever seen, bravo to new management for really thinking this through. P.S. the only thing I couldnt find was how tall the units were, I'm assuming it's the same 13 ft? Thanks again guys!

These guys were very busy, but they were able to work calmly under the pressure, and take care of me in a timely manner to assist me with opening my mailbox! Thanks!

was great

Really good people to work with. The facility itself can be a little difficult. With uneven pavement and ramps it makes moving dolly's and having them stay where you want them to very difficult and has caused me much frustration in the past. Overall, very clean.

Online reservation, friendly and helpful on-site staff, plenty of carts to borrow and cold A/C in the very clean storage facility. What else is there to say?

Outstanding service very clean and inviting

Have used Secured Climate for my mailing service for over 3 years, they are fantastic. Very professional and willing to do whatever you need to help. Great customer service and good prices!

It was all in one with USPS, FedEx. Prompt response. Polite receptionist.. Very good truck, almost new and in good condition. We got a good rate for 7 days rental, unlimited mileage on a 16ft truck.

The nicest and most professional people. Great place to mail your holiday packages from

Went in to deliver some items. The staff had newspaper to stuff in my envelope. Best thing is that they didn't charge me for the sheets I used. Very helpful with fast and friendly service.

VERY friendly staff! They are always willing to help me packing up my items to get the best price--whether it's FedEx or USPS. Unlike the post office, they don't just point over to the wall with tape and make you buy it--they let you use some for free if you need it!! I also have used them for storage. The rates are very comparable and competitive. Other places offer a "free month" but it often comes with strings attached. When I called around for pricing, Secured Climate Storage was by far the nicest and well informed one. Other places had me on hold for a while or were even an automated computer! A++

Best in the neighborhood

Very good customer service and accommodating. I highly recommend them.

Personnel are always friendly, helpful and very patient.

Great place for storage. Well maintained.

Great customer service. Affordable pricing

I have been at secured climate storage for over 5 years now and these guys are great! The facilities are well maintained and the employees are helpful and courteous. If you are in the area and in need of storage this is the place to be!

We really enjoy the quality of this storage facility. It's always clean, easy access in and out via keypad. There's always a cart available when in need. Also we really like the mailing service options available there on site. So if needing to mail a package off we don't have to go to the post office.

I was in need of a climate control storage and luckily the day I walked in I was able to rent exactly what I was hoping for. Everyone was incredibly kind and professional. I would highly recommend this place to anyone.

I ship Fedex at this place all the time. They are always nice and get the transaction done efficiently. I have never had any issues with packages not arriving or late etc. Access is easy in/out (as long as you're heading North on 620). I suspect the person who gave the bad review was having "one of those days"

I have mailed many packages here and their customer service has always been very good. They'll print labels for me and tape up boxes...something you don't get at the post office.

We have a PO box here. The service is great. The people behind the counter are always helpful and are wonderfully understanding when you forget your key and need to get your mail. Since you get a street address, you can also have UPS and FedEx deliver to you here when you rent a PO box. The price is a little higher compared to getting a PO box at the post office, but the convenience makes it worth the extra price to me.