What To Do If Your Belongings Are Lost Or Damaged During A Move

July 14, 2015


Moving from one location to another is often a stressful process. To relieve some of the burden, many families choose to hire a moving company. Unfortunately, when problems arise, stress can quickly escalate as you deal with lost or damaged items.

 Below, we're sharing tips to help.

Are My Items Insured During A Move?

Every professional moving company is required to have an insurance policy that will cover lost and damaged items. However, not all insurance plans are created equal. Some will cover items based on weight, which could mean that you'll receive next to nothing when being compensated for small, but expensive, items.

Before signing a contract with the moving company, learn more about their insurance coverage. If you won't be sufficiently covered under the moving company's policy, ask your own insurance company about how your belongings will be covered under your homeowners or renters insurance policy.

What Do I Do When My Belongings Are Lost Or Damaged?

When the moving company arrives with your belongings, check the inventory sheet to be sure that all of the items arrived and assess any damage. Let the movers know about damages and make a note on the inventory sheet before signing. Look over any additional paperwork that you may be asked to sign to avoid taking responsibility for damages.

When dealing with lost or damaged belongings, it's important to file a claim with the company as soon as possible. Get in contact with the company and request a claim form, then provide the necessary information, along with a copy of the inventory sheet and any photographic evidence.

Can Loss And Damage Be Avoided?

There are no guarantees that your belongings will arrive on time and intact at your new residence. However, there are steps you can take to reduce the risk.

  • Choose a credible, insured moving company. Be sure to check the company's credentials, look at reviews online, and read paperwork carefully.

  • Make a detailed inventory of items before the move. Know how many boxes and pieces of furniture will be transported. When you and your movers both know exactly what is being moved, there's less of a chance of items going missing. Photos of larger or more expensive items can also be very helpful if you need to file a claim later.

After arriving at your destination, you may need a place to keep your belongings until you're ready to move into your new home. Contact Move It Storage for information about storing your belongings in a self storage unit.

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